FAQ

• An admission for the Musée de l'Orangerie. This ticket is valid for visiting the permanet collections and temporary exhibitions.
With a time and date stated on their ticket for entry to the Musée de l’Orangerie, the ticket-holder may enter the museum within the 30 minutes that follow their booked timeslot.

• An audio guide for the Musée de l'Orangerie, usable for permanent collections and temporary exhibitions.

A guided tour for the permanent collections.
Children under 13 years of age not allowed in these guided tours.

The number of tickets that may be bought is limited to 6 admissions and 6 audio guides, 6 tickets for a guided tour.

• Entry to musée de l'Orangerie: Booking is obligatory and is free of charge when a supporting document justifying free entry is shown, for:  
- Holders of a Paris Museum Pass
- Under 18s
- 18 to 25-year-olds citizens or long-term residents of a European Union country
- Holders of a valid ICOM card, official Press card
- Disabled visitors with one accompanying person
- Jobseekers and those on minimum social benefits.

Upon presentation of proof of entitlement.

View the full list at: www.musee-orangerie.fr

Admission to the museum is free for everyone on the first Sunday of each month.

• Entry to the Musée de l'Orangerie:  If you accompany children aged under 18 years old, living in the European Union, you can enjoy the Enfants & Cie rate. Limited to 2 accompanying persons per child and to one visit of 6 people at most.

• Audioguide: Single fixed rate, no reduction. 

• Guided tours: concessions for Carte Blanche cardholders only 

You can fill in a membership form at the museum desk, send the form off by post, or complete the form online on the FNAC website. 
For more information on membership, go to: www.musee-orsay.fr

Bookings must be made in advance, at least one month prior to the requested visit date. Full information on booking a group visit is available at: musee-orangerie.fr

Reservation is mandatory for all group visits (7 people or more), whether for adults, schools, and visitors from disadvantaged social groups or with disabilities, with or without a tour guide.
The use of individuals tickets for a group is not authorised.

Yes, in the 30 minutes that follow the booked timeslot to respect social distancing rules in queues and inside the museum.

Outside this 30-minute timeslot, you can book another timeslot online for the same day as your initial booking, subject to availability of tickets.
If you cannot book a replacement timeslot for the planned day, your tickets cannot be exchanged for another day and will not be refunded.

The ticket is valid for a single entry:
• Tickets for entering the museum: In the 30 minutes that follow the time booked. 
• Audio guides: The day of the visit, should be associated with an entry ticket with a date and time stated and that has been paid for or is free of charge, depending on your situation.

The cloakrooms are free. Only suitcases, travel bags and backpacks less than 56 x 45 x 25 cm are authorised, subject to available space.

The following payment cards are accepted on our website billetterie.musee-orangerie.fr: Debit Card, Visa, Eurocard-Mastercard, American Express.

If no error message was displayed indicating refused payment, do not repeat the order.
Check if your tickets are available in the ‘My Orders’ section of your customer account. 
Two emails, one payment confirmation and one order confirmation, are systematically sent to the email address entered when creating your account.
If in doubt, please contact us by email at: billetterie@musee-orsay.fr

You may display the ticket sent by email or downloaded from our e-commerce site on your phone. To facilitate access, make sure that the bar code is clearly legible on the phone screen and that the screen luminosity is set to maximum.

We cannot modify your order and tickets are non-exchangeable and non-refundable. 

A refund is only possible if the corresponding event is cancelled or modified by the Musée de l'Orangerie, under our general terms and conditions of sale.  Consult our Terms of Sale

Only orders placed on our official website billetterie.musee-orangerie.fr can be processed by the Musée de l'Orangerie.
We recommend that you contact the vendor site from which you purchased your tickets.

If you placed your order on the website https://musee-orangerie.fnactickets.com/, you must create a new account on our new website:  billetterie.musee-orangerie.fr

If your email address was entered when creating your account at the museum or by phone, you can click on ‘Forgotten password’ to generate a new password.
If not, you need to create a new account with your usual email address.

You can edit your account information online via your profile.
Only the email address cannot be modified.
You can request the deletion of your personal information under the terms of Article 7 of our general terms and conditions of sale.  Consult our Terms of Sale